Suvankar Mondal

As an IT Service Desk Analyst with over two years of experience, I have honed my skills in technical support, specializing in platforms like Service Now and Salesforce. My role at Wipro involved managing over 200 daily helpdesk inquiries, where I successfully resolved 99% of IT support tickets within SLA. This experience has not only enhanced my troubleshooting abilities but also allowed me to contribute to a 10% reduction in recurring issues through effective diagnosis and resolution of hardware and software problems.

In my subsequent position at KPC Techno Vision Pvt Ltd, I provided remote desktop support, particularly in critical healthcare applications while ensuring compliance with HIPAA regulations. My commitment to minimizing downtime and enhancing productivity for end-users has been a driving force in my career. I am passionate about leveraging my expertise in IT service management to contribute to organizational success while continuously expanding my knowledge and skills in the field.