yachika sethi

I’m a results-driven professional with experience across sales, business development, and project coordination, with a strong focus on end-to-end execution—from order to delivery. I manage client relationships, generate leads, and support pre-sales activities like proposal preparation to keep deals moving forward.

In my current role as a Sales & Project Coordinator (PMO Support) at Concept Cloud Services, I coordinate cross-functionally with operations and finance, maintain sales records and documentation, and track order status to ensure timely execution. I prepare status reports, dashboards, and MIS reports while monitoring risks, issues, and dependencies for smooth stakeholder outcomes.

Previously, at Amazon India Pvt. Ltd., I served as the first point of contact for customers via chat, resolving order, payment, and product/navigation queries with a high customer satisfaction mindset. Earlier as a Sr. Sales Executive, I drove business development across B2B and B2C channels, expanded market presence, and represented the brand at industry events like IIJS, Couture, HGH India, and Bridal Asia.

I bring operational depth from e-commerce and retail support—managing product listings, campaign activities, inventory/catalog updates, and B2B purchase orders and invoices. I’m known for clear communication, problem-solving, and a target-oriented approach to drive business growth and operational efficiency.