Carol-Ann Kleinbooi

I am a motivated, results-driven technical support professional with experience in troubleshooting network, hardware, and software issues. I have worked in roles supporting Fiber, LTE, ADSL/VDSL, email, billing assurance and web hosting, consistently delivering reliable resolution via telephone and chat.

My background includes roles at G4S Secure Solutions and WNS Global Services, progressing to a senior technical support consultant position where I diagnose and configure router systems and resolve complex application problems. I combine technical ability with strong interpersonal and communication skills.

I hold training in Operations Management and courses in computer literacy, Microsoft Office, Google Workspace, and digital marketing fundamentals, and I apply data-analysis and project-management thinking to support processes and improvements.

I work well independently and in teams, adapt quickly, and am committed to learning and contributing positively to organizational success.