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Xolani Radebe

@xolaniradebe

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I build trusted client relationships while resolving complex service and compliance issues.

South Africa

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What I'm looking for

I'm looking for a dynamic client services role where I can resolve complex issues, strengthen client relationships, uphold compliance standards, and improve service processes with a collaborative team.

I've supported clients at Momentum, Discovery Health Medical Aid, and Shaka Student Accommodation, resolving complex queries, maintaining accurate records, and improving service delivery.

At Momentum, I handled client and advisor inquiries across life insurance, investments, and medical claims. I processed policy changes and financial transactions while meeting FAIS requirements and turnaround targets.

At Discovery Health Medical Aid, I managed client relationships, connected clients with internal teams, monitored account performance, and identified opportunities for account growth.

My earlier management experience at FedEx included dispatch administration, route documentation, driver compliance, parcel operations, team coaching, and warehouse safety. I bring a practical, client-focused approach to relationship management, administration, and operational problem-solving.

Experience

Work history, roles, and key accomplishments

Client Services Specialist

Momentum

Sep 2023 - Sep 2025 (2 years)

Provided exceptional client support by addressing inquiries, resolving issues, and ensuring satisfaction. Managed client accounts, facilitated communication between departments, and implemented solutions to enhance service delivery.

client support Query Resolution Policy Administration Compliance Faiss Digital Advocacy CRM

Administration Manager

Shaka Student Accommodation

Jan 2023 - Jul 2023 (6 months)

Oversaw daily operations, ensuring efficient administrative processes and effective resource allocation. Facilitated communication between departments, managed scheduling and budgeting, and implemented policies to improve workflow.

Administration Resource Allocation Scheduling Budgeting Policy Implementation training coordination

Client Relationship Manager

Discovery Health Medical Aid

Jun 2019 - Nov 2022 (3 years 5 months)

Managed client relationships by proactively addressing needs and concerns, ensuring high levels of satisfaction. Facilitated communication between clients and internal teams, identified opportunities for account growth, and delivered tailored solutions.

Customer Relationship Management Account Management Communication Skills Strategic Recommendations CRM

Manager

FedEx

May 2007 - Jan 2018 (10 years 8 months)

Monitored driver performance using telematics and GPS tracking to optimise on-road efficiency. Managed driver rosters and hours of service to maintain compliance with transport regulations.

Telematics GPS Tracking Route Management Dispatch Compliance Coaching Training Parcel Operations Warehouse Safety PPE Compliance

Sales Consultant

Levi's

Feb 2006 - Dec 2007 (1 year 10 months)

Greeted customers warmly and engaged them in friendly conversation to determine needs. Recommended products across denim fits, finishes, and lifestyle apparel, and suggested add-on items to increase sales.

Customer Service Sales Visual Merchandising Stock Management Cash Register Operation Loss Prevention

Sales Consultant

Sportsman Warehouse

Jan 2004 - Feb 2006 (2 years 1 month)

Greeted customers enthusiastically using company-approved service techniques and identified customer needs to recommend sporting or outdoor equipment. Met daily sales targets and processed transactions accurately at cash registers.

Customer Service Sales Merchandising Stock Management Inventory Checks Cash Register Operation