Rayisa Mohamed
@rayisamohamed
I support clients remotely through responsive service, scheduling, retention, and administrative coordination.
South AfricaWhat I'm looking for
I'm currently supporting clients at Goldman & Associate Law Firm, communicating across phone, email, SMS, and chat while documenting interactions in CRM systems and helping retain satisfied clients.
Across 13+ years in customer service, administration, hospitality, retail, and call centre environments, I've handled client queries, complaints, appointments, records, billing, scheduling, and day-to-day operational coordination.
I've also taught one-to-one English lessons remotely through italki and managed operations, staff schedules, parent communication, and documentation at Yaz Day Care. I'm seeking a remote customer service, virtual assistant, administrative assistant, or remote receptionist role.
Experience
Work history, roles, and key accomplishments
Client Care/Retention Specialist
Goldman & Associate Law Firm
Nov 2025 - Present (10 months)
Communicates with clients via phone, email, SMS, and chat to provide assistance and updates. Handles complaints, follows up with clients, and documents interactions in CRM to meet retention and productivity targets.
Education
Degrees, certifications, and relevant coursework
Belle Image Skills
Virtual Assistant Certificate, Virtual Assistance
Completed a Virtual Assistant Certificate program, gaining skills in administrative support and remote assistance.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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