Open to opportunities

Panashe Shumba

@panasheshumba

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Remote Customer Support Specialist skilled in CRM-based troubleshooting and high-quality customer experiences.

South Africa

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What I'm looking for

I’m looking for a Remote Customer Support Specialist role where I can handle email, chat, and phone inquiries, use CRM tools to troubleshoot efficiently, collaborate across time zones, and consistently deliver an excellent customer experience.

I’m a results-driven Remote Customer Support Specialist, handling global customer interactions through email, live chat, and phone. I focus on resolving complex issues across time zones while maintaining high customer satisfaction.

I’ve managed high-volume inquiries across multiple channels, documented interactions in CRM systems, and collaborated with cross-functional teams to escalate complex problems. With strong technical troubleshooting, SLA management, and remote collaboration using Slack and Zoom, I bring efficient, reliable support and clear communication.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Remote

Managed high-volume customer inquiries across email, live chat, and phone, resolving issues efficiently to improve customer satisfaction. Documented interactions in CRM systems and collaborated with cross-functional teams to escalate complex cases.