Xen Nadir
@xennadir
Experienced professional with 5+ years in program support and payments.
What I'm looking for
I am an experienced professional with over five years in program support, payments processing, and customer resolution. My career has been marked by a proven track record of meeting personal and team goals, resolving appeals, and ensuring accurate application processing. I am ready to leverage my expertise to drive impact in a new role.
In my most recent position as a Processor II and Team Lead at Step Up for Students, I handled special projects to support departmental goals and ensured proper documentation for audit purposes. My previous roles have equipped me with strong analytical skills and a deep understanding of customer service, allowing me to effectively resolve issues and enhance client satisfaction.
Experience
Work history, roles, and key accomplishments
Processor II and Team Lead
Step Up for Students
Nov 2021 - Dec 2024 (3 years 1 month)
Handled special projects assigned by leadership to support department goals. Reviewed invoices/disbursements to determine what level of approval is needed and determine if the submission can be paid based on SAS statute provisions. Ensured proper documentation accompanied the invoices/disbursement for audit purposes for both standard invoices/disbursements, and requests for the Purchase Assistance
Customer Resolution Specialist
Step Up for Students
Feb 2021 - Nov 2021 (9 months)
Accurately processed applications and determined eligibility by reviewing documentation and accurate calculations when applicable in accordance with established guidelines. Reviewed appeals and provided determination resolution. Researched suspended/on-hold application errors.
Customer Service Representative
Teleperformance
Jan 2019 - Dec 2020 (1 year 11 months)
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Trained users on how to operate Apple phones, iPads, Macs, and iOS software. Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Program Support Manager
Homeward
Jan 2019 - Dec 2020 (1 year 11 months)
Processed invoices and expenses using QuickBooks to facilitate on-time payment. Created detailed expense reports and requests for capital expenditures. Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Education
Degrees, certifications, and relevant coursework
Liberty University
Associate of Arts, Business Administration
Studied the fundamentals of business administration, gaining knowledge in areas such as management, finance, and marketing. Developed skills in organizational processes and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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