XN
Open to opportunities

Xen Nadir

@xennadir

Experienced professional with 5+ years in program support and payments.

United States
Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am an experienced professional with over five years in program support, payments processing, and customer resolution. My career has been marked by a proven track record of meeting personal and team goals, resolving appeals, and ensuring accurate application processing. I am ready to leverage my expertise to drive impact in a new role.

In my most recent position as a Processor II and Team Lead at Step Up for Students, I handled special projects to support departmental goals and ensured proper documentation for audit purposes. My previous roles have equipped me with strong analytical skills and a deep understanding of customer service, allowing me to effectively resolve issues and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

SS

Processor II and Team Lead

Step Up for Students

Nov 2021 - Dec 2024 (3 years 1 month)

Handled special projects assigned by leadership to support department goals. Reviewed invoices/disbursements to determine what level of approval is needed and determine if the submission can be paid based on SAS statute provisions. Ensured proper documentation accompanied the invoices/disbursement for audit purposes for both standard invoices/disbursements, and requests for the Purchase Assistance

SS

Customer Resolution Specialist

Step Up for Students

Feb 2021 - Nov 2021 (9 months)

Accurately processed applications and determined eligibility by reviewing documentation and accurate calculations when applicable in accordance with established guidelines. Reviewed appeals and provided determination resolution. Researched suspended/on-hold application errors.

TE

Customer Service Representative

Teleperformance

Jan 2019 - Dec 2020 (1 year 11 months)

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Trained users on how to operate Apple phones, iPads, Macs, and iOS software. Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

HO

Program Support Manager

Homeward

Jan 2019 - Dec 2020 (1 year 11 months)

Processed invoices and expenses using QuickBooks to facilitate on-time payment. Created detailed expense reports and requests for capital expenditures. Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

Education

Degrees, certifications, and relevant coursework

LU

Liberty University

Associate of Arts, Business Administration

Studied the fundamentals of business administration, gaining knowledge in areas such as management, finance, and marketing. Developed skills in organizational processes and administrative support.

Tech stack

Software and tools used professionally

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Xen Nadir - Processor II and Team Lead - Step Up for Students | Himalayas