Chloe Brown

Responsible for case management and reimbursement support, removing barriers for patients to access therapies. Responded to inbound calls, documented interactions, and escalated issues as needed. Built relationships with stakeholders to ensure patient needs were met.

Contacted businesses to explain the O*NET program and secure participation. Coordinated with points of contact to obtain completed questionnaires from employees. Maintained accurate records of interactions and adhered to project protocols.

Performed data entry and mail receipt for various educational projects. Responsible for the assembly and packaging of project-related materials. Operated multiple pieces of fulfillment equipment.

Responsible for keying and coding educational documentation, ensuring accuracy and quality. Maintained confidentiality of sensitive information. Contributed to data integrity for various projects.

Responsible for keying and coding critical data by monitoring websites to assure FDA compliances and guidelines. Worked on a Tobacco Project, ensuring data accuracy and regulatory adherence. Contributed to quality control processes.

Conducted numerous social science and health surveys by making outbound calls to respondents. Entered collected data into the computer system during calls. Communicated the importance of surveys to participants and encouraged participation.

Supported volunteer base and key partners by organizing training opportunities. Assisted in managing a pro bono resource library and preparing presentations. Interviewed callers seeking legal assistance and opened cases for low-income individuals.

Participated in Prism Audits daily and distributed required data and information to team members. Completed Prism and Exception Reports, tracking orders and maintaining updated information. Ensured timely assignment of orders to technicians.

Performed initial diagnosis and collaborated with other support groups to facilitate trouble resolution. Provided first-line support in driving the efficiency of the incident management process. Managed the life cycle of incidents and provided status updates to customers.

Coordinated and assigned all orders and disconnects based on Customer Support, Sales, and Management directives. Maintained order accuracy and followed through on tasks. Utilized quality monitoring data management systems to track team and individual performance.

Studied Health and Physical Education at North Carolina Agricultural and Technical State University. Focused on foundational principles within the field.

Completed certifications in Medical Front Office Assistant I, II & III. Also obtained certifications in Microsoft Word, Access, Excel, Outlook, PowerPoint, and Word Perfect.