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Tawny Laugisch

@tawnylaugisch

Detail-oriented IT Support Technician with strong problem-solving and customer service skills.

United States
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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous learning.

I am a dedicated Business Application Support Technician with over two years of experience in providing exceptional support and solutions in a fast-paced environment. My role at Rocket Mortgage has allowed me to hone my skills in data analysis, documentation, and client communication, ensuring a seamless experience for users. I take pride in my ability to identify patterns in user activity and proactively address challenges, contributing to improved operational efficiency.

Previously, I served as an IT Project Manager at MSI Credit Solutions, where I successfully implemented project management solutions and facilitated user training. My analytical skills were further developed through my experience as an IT Support Assistant, where I documented legacy systems and improved internal knowledge bases. I am passionate about leveraging technology to enhance business processes and deliver value to stakeholders.

Experience

Work history, roles, and key accomplishments

RM

Business Application Support Technician

Rocket Mortgage

Mar 2021 - Aug 2023 (2 years 5 months)

Utilized various sources to pull metric data into Excel, parsing and compiling it into usable charts and tables for leadership meetings. Managed the team support email box for core business systems and software issues, identifying and communicating user activity patterns.

I(

Contact Representative

Internal Revenue Service (IRS)

Nov 2016 - Apr 2017 (5 months)

Developed, analyzed, and evaluated information by researching computerized records across multiple online database systems. Conferred with taxpayers to discuss issues, laws, and regulations, resolving problems with returns and assisting with tax forms.

Education

Degrees, certifications, and relevant coursework

SU

Southern New Hampshire University

BA Psychology, Psychology

Currently pursuing a Bachelor of Arts in Psychology. This program focuses on understanding human behavior and mental processes.

TS

T.F. Riggs High School

High School Diploma, General Studies

Completed high school education and received a diploma. The curriculum provided a foundational understanding across various subjects.

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Tawny Laugisch - Business Application Support Technician - Rocket Mortgage | Himalayas