Open to opportunities

Wydaisha Alexander

@wydaishaalexander

Message

Dedicated customer service representative with strong communication skills.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer service skills while fostering a positive work environment and opportunities for growth.

My name is Wydaisha Alexander, and I am a dedicated customer service representative with a Bachelor of Science in Human Development and Family Studies from Kent State University. With a strong background in customer service, I have honed my skills in assisting clients with their needs, whether it be through managing inquiries about electric bills or providing support for insurance policies. My experience has equipped me with the ability to adapt to various situations and maintain a high level of quality service.

Throughout my career, I have worked in various customer service roles, including positions at First Energy and Allstate, where I developed my ability to handle a high volume of calls while ensuring customer satisfaction. I pride myself on my personable nature and my ability to collaborate effectively with teammates. My time as a teacher's assistant has also instilled in me a strong sense of responsibility and the importance of maintaining a safe and nurturing environment for others.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

First Energy

Assisted customers with electric bills and outages, ensuring daily metrics were maintained. Provided quality customer service and adapted to mandatory overtime when needed.

Customer Service Billing Metrics Quality Assurance

Customer Service Rep

ASIC

Aug 2017 - Dec 2020 (3 years 4 months)

Managed an average of 50 inbound calls daily from Allstate agents, addressing policy questions regarding billing, premium investigations, and coverages. Developed collaboration skills by assisting teammates and participated in weekly root cause problem-solving.

Customer Service Inbound Policy Management Collaboration Root Cause Analysis

Toddler Teacher

All Around Children

Apr 2016 - Aug 2017 (1 year 4 months)

Maintained a safe environment for 30 toddlers, managed the classroom, and created weekly lesson plans. Communicated daily with parents and de-escalated disruptive situations.

Toddler Care Classroom Management Lesson planning Conflict Resolution

Proctor

Community Technology Learning Center

Jan 2015 - Mar 2016 (1 year 2 months)

Answered phones for test takers, inspected examination rooms, and greeted candidates while collecting identification. Developed new filing and organizational practices and maintained office space.

Customer Service organizational

Teacher's Assistant

Kent State University Child Development Center

Jan 2014 - Dec 2014 (11 months)

Supervised up to 25 preschool-aged children, assisting with daily routines and managing disruptive situations. Maintained a safe environment and communicated with parents regularly.

Child Supervision Classroom Management Safety Procedures Daily Routines

CCC Representative

Allstate

Dec 2020 - Dec 2020 (0 months)

Assisted customers with policy questions and handled inbound calls daily. Ensured quality customer service skills were applied consistently.

Customer Service Inbound Policy Questions Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Kent State University

Bachelor of Science, Human Development and Family Studies

Activities and societies: Volunteer at Kent Social Service for holiday giveaway, Volunteer at King Kennedy Center

Completed a Bachelor of Science in Human Development and Family Studies with a concentration in Family Life Education. Coursework included Professional Development Management of Family Resources, Cultural Diversity, and Intro to Human Communication.