Open to opportunities

Johana Colón

@johanacoln

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Dedicated customer service professional with teaching experience.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service and teaching skills in a supportive environment that values growth and collaboration.

I am a dedicated professional with a diverse background in customer service and education. My experience as a Customer Service Associate at Concentrix honed my skills in assisting customers, providing accurate information, and developing strong relationships to enhance their experience. I take pride in my ability to evaluate customer accounts and deliver tailored solutions, ensuring satisfaction and loyalty.

Prior to my role in customer service, I worked as a teacher at Lighthouse Christian Academy and Happy House Daycare, where I fostered a nurturing environment for children. My teaching experience allowed me to develop flexibility and adaptability, working one-on-one with students and collaborating with fellow educators. I am passionate about creating a positive learning atmosphere and supporting students in their educational journey.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Concentrix

Jan 2022 - Present (3 years 7 months)

Assisted customers by answering calls and providing accurate information regarding account activation, benefits, and upgrades. Evaluated customer accounts to determine correct solutions and developed relationships to provide excellent customer service.

Customer Service Account Management Problem Solving Communication Customer Relationship Management Customer Support Data Entry

Teacher

Lighthouse Christian Academy

Aug 2021 - Present (4 years)

Taught students to love one another and aid their peers, while also assisting other teachers and working one-on-one with students of various ages. Helped students understand the curriculum and maintained a flexible approach to support school operations.

Teaching Curriculum Development Classroom Management Mentoring Educational Support Child Development Lesson planning

Teacher

Happy House Daycare Inc.

Jan 2020 - Present (5 years 7 months)

Worked as a Head Start teacher, ensuring children's safety and well-being in the environment. Taught children colors and words, striving to provide them with the best education. Maintained a clean environment, filled in shifts, and assisted bilingual families.

Early Childhood Education Classroom Management Bilingualism Safety Procedures Child Development

Cashier/Food Service

Subway

Mar 2018 - Present (7 years 5 months)

Greeted diverse customers with a warm and joyful environment, providing excellent customer service. Managed opening and closing shifts, including counting money and ensuring everything was in place for the next shift. Handled returns, exchanges, and processed various transactions with accuracy.