Rita Benadada

I am a customer-focused, detail-oriented professional with experience across insurance services, appointment coordination, and early childhood program support. I bring proven strengths in managing high call volumes, resolving complex inquiries, and maintaining accurate records.

At GEICO I handled inbound and outbound calls, analyzed policy details, coordinated with attorneys and third parties, and met daily productivity and quality standards. In prior roles I scheduled appointments, maintained CRM records, and improved client satisfaction through prompt follow-up.

As a lead and classroom teacher I built strong relationships with families, addressed concerns with empathy, and maintained organized documentation and daily reports while managing multiple responsibilities. I emphasize professionalism, accountability, and teamwork in every interaction.

I am bilingual in English and Arabic, skilled at de-escalation and conflict resolution, and focused on delivering positive service experiences in fast-paced environments. I seek to bring these strengths to a customer-facing role where clear communication and reliability matter.