WYCLIFFE AOKO
@wycliffeaoko
Customer support professional resolving issues with live chat, email, and accurate reporting for smooth customer experiences.
KenyaWhat I'm looking for
I’m a customer support and administrative professional focused on resolving customer issues quickly and accurately. I handle inquiries across email, phone, and chat while maintaining clear, professional communication.
In my current role as an Auditor, I verify transactions, resolve customer billing and payment concerns, and investigate discrepancies through daily reporting and careful recordkeeping. I prepare reports that help improve accuracy, reduce errors, and support operations.
Earlier experience includes Mechanical Technician and Production Manager roles where I maintained operational records, coordinated across teams to solve issues, and supported process improvement in fast-paced environments. I’m now seeking a remote Customer Support or Chat Support role where I can apply strong problem-solving and documentation skills.
Experience
Work history, roles, and key accomplishments
Auditor
Mpoto Mpoto Investments Ltd
Jan 2026 - Present (5 months)
Resolved customer billing and payment concerns by verifying transactions and maintaining accurate records. Prepared daily reports and investigated discrepancies while providing professional support to customers and management.
Mechanical Technician
Fregest International Ltd
Jan 2025 - Present (1 year 5 months)
Maintained records and operational reports while collaborating with teams to resolve issues efficiently. Supported quality and process improvement activities to improve operations.
Production Manager
Eurotop Premium Ltd
Jan 2024 - Present (2 years 5 months)
Maintained production records and reports while coordinating across departments to solve operational issues. Worked in a fast-paced environment and met deadlines through organized operational management.
Education
Degrees, certifications, and relevant coursework
Kisumu National Polytechnic
Diploma, Mechanical Engineering Production
Earned a Diploma in Mechanical Engineering Production at Kisumu National Polytechnic in 2022.
Moi University
Diploma, Economics
Earned a Diploma in Economics at Moi University in 2012.
Availability
Location
KenyaAuthorized to work in
Job categories
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