Simon Thiru

I am a dedicated customer service specialist with 1 year and 9 months of experience in providing high-quality support through various channels including phone, email, and live chat. My journey in customer service has equipped me with the skills to deliver detailed product and service information, resolve customer concerns efficiently, and collaborate across departments to drive quick resolutions. I thrive in fast-paced environments and have a strong understanding of enhancing client experiences.

In my previous role as a Customer Service Agent at CCI Kenya, I assisted customers with inquiries and complaints, ensuring their needs were met promptly. I documented cases accurately in our CRM system, which facilitated efficient tracking and follow-ups. My commitment to achieving targets in average handling time and customer satisfaction has been a key aspect of my professional development. I am eager to leverage my excellent communication skills and my willingness to grow, particularly in developing my knowledge of cryptocurrency through training opportunities.