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Wyclef Ramon

@wycleframon

I resolve complex customer cases across federal, logistics, and service operations.

Puerto Rico
Message

What I'm looking for

I'm looking for a role where I can apply bilingual customer service, compliance, administrative, and logistics experience to resolve complex inquiries, improve operations, and support organizational goals.

I've supported taxpayers at the Internal Revenue Service, resolving tax-related inquiries in English and Spanish while applying collection procedures, regulations, and compliance requirements. At Conduent, I investigate fraud claims, document account actions, and guide customers through determinations and next steps.

As a U.S. Marine Corps Inventory Management Specialist, I managed military supply operations, audits, requisitions, shipments, automated logistics records, and training for subordinate Marines. I've also coordinated patient services at Optum, reviewed toll transactions at AutoExpreso, and generated solar leads and customer education for Sunrun partners across Puerto Rico.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MS

Manuela Toro Morice High School

High School Diploma, General Studies

Completed high school education at Manuela Toro Morice in Caguas, Puerto Rico, graduating in May 2017.

Tech stack

Software and tools used professionally

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