Wyclef Ramon
@wycleframon
I resolve complex customer cases across federal, logistics, and service operations.
What I'm looking for
I've supported taxpayers at the Internal Revenue Service, resolving tax-related inquiries in English and Spanish while applying collection procedures, regulations, and compliance requirements. At Conduent, I investigate fraud claims, document account actions, and guide customers through determinations and next steps.
As a U.S. Marine Corps Inventory Management Specialist, I managed military supply operations, audits, requisitions, shipments, automated logistics records, and training for subordinate Marines. I've also coordinated patient services at Optum, reviewed toll transactions at AutoExpreso, and generated solar leads and customer education for Sunrun partners across Puerto Rico.
Experience
Work history, roles, and key accomplishments
Handled high volume of inbound interactions related to fraud claims, investigated and resolved cases, and maintained compliance with protocols.
Education
Degrees, certifications, and relevant coursework
Manuela Toro Morice High School
High School Diploma, General Studies
Completed high school education at Manuela Toro Morice in Caguas, Puerto Rico, graduating in May 2017.
Availability
Location
Authorized to work in
Job categories
Skills
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