Winnifred Onyekuru

As a vibrant young professional, I have demonstrated expertise in fostering positive customer engagement, loyalty, and credibility. With over 5 years of experience in customer service, I have honed my skills in providing exceptional customer support, achieving customer success, and ensuring smooth operations.

Throughout my career, I have developed a strong proficiency in Google Workspace, Microsoft Suite, and various project and customer relationship management tools. I am committed to ensuring excellent customer service, and my strong work ethic and professionalism have earned me a reputation as a reliable and efficient customer service officer.

In my previous roles, I have successfully handled high volumes of outgoing and incoming calls, scheduled and rescheduled patient appointments, and resolved patients' complaints by providing appropriate solutions and alternatives. I am confident in my ability to provide up-to-date information on product knowledge to patients via various communication channels and review physician schedules regularly to maximize capacity and verify correct scheduling.