Winnifred Onyekuru
@winnifredonyekuru
Result-driven professional with over 5 years of experience in customer service
What I'm looking for
As a vibrant young professional, I have demonstrated expertise in fostering positive customer engagement, loyalty, and credibility. With over 5 years of experience in customer service, I have honed my skills in providing exceptional customer support, achieving customer success, and ensuring smooth operations.
Throughout my career, I have developed a strong proficiency in Google Workspace, Microsoft Suite, and various project and customer relationship management tools. I am committed to ensuring excellent customer service, and my strong work ethic and professionalism have earned me a reputation as a reliable and efficient customer service officer.
In my previous roles, I have successfully handled high volumes of outgoing and incoming calls, scheduled and rescheduled patient appointments, and resolved patients' complaints by providing appropriate solutions and alternatives. I am confident in my ability to provide up-to-date information on product knowledge to patients via various communication channels and review physician schedules regularly to maximize capacity and verify correct scheduling.
Experience
Work history, roles, and key accomplishments
Program Assistant
Centre for Peace, Advocacy, and Sustainable Development (CEP
Mar 2023 - Mar 2024 (1 year)
Participated in budget processing and planning for program management, planned and recorded organizational operations, and assisted the Program manager with various correspondences.
Customer Service Officer
OHS Ear, Nose, Throat, and Snoring Clinic, Cedarcrest Hospit
Feb 2022 - May 2023 (1 year 3 months)
Handled high volumes of outgoing and incoming calls, scheduled and rescheduled patient appointments, and resolved patients' complaints. Ensured proper documentation of patients' correspondence and provided up-to-date product knowledge to patients.
Customer Relations Officer
Jehvah Technologies
Oct 2020 - Jul 2021 (9 months)
Identified new relationships, maintained good working relationships with new and existing contacts, and managed customer support, billing, and accounts. Followed up with new business opportunities and set up meetings.
Secretary
Law Bond Solicitors
Mar 2019 - Jun 2020 (1 year 3 months)
Provided administrative support to lawyers, handled and received communication with clients/prospects, and filed court processes.
Education
Degrees, certifications, and relevant coursework
Winnifred hasn't added their education
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Tech stack
Software and tools used professionally
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