Looking for a job

Winnifred Onyekuru

@winnifredonyekuru

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Result-driven professional with over 5 years of experience in customer service

Nigeria

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What I'm looking for

Seeking a challenging role that utilizes my customer service skills and experience to drive business growth and customer satisfaction.

Customer-focused leader with over 5 years of experience in delivering high-impact customer service, building lasting client relationships, and driving operational efficiency in both in-person and remote environments. Proven success in managing support teams, resolving complex client issues, and improving satisfaction scores through data-driven strategies. I am adept at using CRM platforms (Zendesk, HubSpot, Intercom) and project management tools (Asana, Trello, ClickUp) to streamline workflows and exceed performance goals. I am committed to creating exceptional customer experiences that boost retention, loyalty, and business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Agas Wholesome Food Limited

Oct 2024 - Present (11 months)

I work remotely as a customer service representative. I reduced customer complaint frequency by 15% through proactive communication strategies. I responded to over 1k calls within 48 hours regarding products, billing, and general inquiries. I achieved over 85% call closure. I maintained positive relationships via effective communication.

Communication Skills Project Management Problem Solving Sales Customer Service Excel CRM

Customer Service Representative

OHS Ear, Nose, Throat, and Snoring Clinic, Cedarcrest Hospit

Jun 2021 - Aug 2025 (4 years 2 months)

I was a customer service officer at OHS Ear, Nose, Throat, and Snoring Clinic, where I delivered end-to-end customer service to 100+ clients weekly, increasing patient satisfaction through timely issue resolution. I resolved high-volume inquiries via phone, email, and chat, maintaining a 95% response rate within SLA timelines. I also contributed to a 20% growth in monthly bookings.

Google Workspace Microsoft Office Suite HubSpot Zapier Salesforce Project Management Problem Solving Communication Skills Customer Service

Program Assistant

Centre for Peace, Advocacy, and Sustainable Development (CEP

Mar 2023 - Nov 2024 (1 year 8 months)

I volunteered as a program assistant at Centre for Peace, Advocacy, and Sustainable Development. I supported program development and execution for gender equity and social inclusion initiatives across underserved communities.
I coordinated outreach events and training sessions, impacting over 500 beneficiaries.
Managed data collection for program improvement and stakeholder engagement.

Program Management Budgeting Operations Management Communication Skills Problem Solving Project Management

Customer Relations Officer

Jehvah Technologies

Oct 2020 - Jul 2021 (9 months)

Identified new relationships, maintained good working relationships with new and existing contacts, and managed customer support, billing, and accounts. Followed up with new business opportunities and set up meetings.

Microsoft Office Suite Customer Support