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Roseline Ukam

@roselineukam

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Dynamic customer service professional with over 5 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic and results-driven Customer Service Professional with over 5 years of experience in fast-paced environments. My expertise lies in handling customer inquiries, resolving issues, and ensuring satisfaction through personalized service delivery. I have a proven track record of building strong relationships and adapting to evolving customer needs, which has led to increased customer loyalty and retention.

At Poshe Empire, I have successfully managed customer transactions and implemented an efficient customer contact management system, reducing data discrepancies by 20%. My commitment to excellence in customer service has contributed to a 25% increase in positive customer reviews. I am skilled in leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals.

In addition to my customer service experience, I have a strong background in administrative support and virtual assistance. I am adept in various CRM tools and Microsoft Office Suite, which allows me to provide comprehensive support to teams and enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Poshe Empire

Jul 2019 - Present (6 years)

Provided high-level personalized service in product selection, fitting, and styling, contributing to a 25% increase in positive customer reviews. Managed customer transactions, including order placement, payment processing, and timely deliveries, while also resolving escalated customer complaints.

Customer Service Order Processing Customer Relationship Management Communication

Secretary/Administrative Officer

Safeway Foundation Clinic & HeartCare Centre

Nov 2015 - Jun 2019 (3 years 7 months)

Prepared and maintained patient records and appointment schedules, ensuring efficient and timely patient care delivery. Processed invoices, bills, and payments, and managed office supplies and financial analysis.

Patient Care Data Entry Records Management Communication

Office Assistant

Ministry of Environment & Mineral Resources

Sep 2014 - Feb 2015 (5 months)

Scheduled meetings, appointments, and travel arrangements, and organized the office to optimize procedures. Performed receptionist duties, maintained files, and oversaw clerical tasks such as mail sorting and message delivery.

Scheduling Receptionist Duties File Management Clerical Support