Open to opportunities

Winnie Wamae

@winniewamae

Message

I streamline remote administration, customer service, and executive operations for efficient teams.

Kenya

Message

What I'm looking for

I'm looking for a remote role where I can support efficient operations through administration, customer service, executive coordination, CRM management, scheduling, documentation, and reliable stakeholder communication.

I've supported client-facing operations at Lewnta Services by managing inbound phone, email, and WhatsApp enquiries, executive schedules, CRM records, expense reports, and management correspondence.

Previously at Macheo Children's Organization, I managed high-volume casework, coordinated stakeholders across government, NGOs, schools, and health facilities, and produced narrative and statistical reports for international donors. I maintained compliant, confidential, audit-ready electronic and physical records while keeping appointments, follow-ups, and deadlines on track.

I bring 7+ years of people-focused administration, customer support, documentation, and remote coordination experience, with strong English and Kiswahili communication and practical proficiency in Microsoft Office, Google Workspace, CRM systems, Claude, and ChatGPT.

Experience

Work history, roles, and key accomplishments

Front Office Secretary

Lewnta Services

Jan 2024 - Dec 2025 (1 year 11 months)

Managed all inbound client enquiries via phone, email, and WhatsApp, coordinated service requests, and maintained CRM records across 100+ client files. Handled executive scheduling, prepared reports, and resolved client complaints to improve retention.

Customer Service CRM Management Data Entry Scheduling Report Writing Google Workspace Complaint Resolution