Teresia User

As a Front Office Associate at Serenity Spa, I manage incoming calls, greet and assist guests, and provide exceptional service. I handle financial transactions, resolve guest complaints, and maintain an organized appointment system using spa software.

In my role as Front Office Executive at Ulwazi Place, I warmly greet guests, supervise VIP arrivals and departures, and resolve complaints. I maintain operational efficiency by compiling daily reports and managing reservation inquiries.

As a Front Office Executive at The Living Adventure, I greeted guests, managed reservations, and provided information about hotel services. I collaborated with team members to ensure guest satisfaction from check-in to check-out.

In my role as Front Office Assistant at Gertrude's Children Hospital, I directed phone inquiries, scheduled appointments, and greeted visitors. I maintained transaction security and developed office policies to enhance operational efficiency.

During my internship at Diamond Palace Hotel, I answered phones, collaborated with departments, and provided guest information. I processed check-ins and check-outs, ensuring a smooth operation at the front desk.

Completed a Diploma in Front Office Operations and Administration, gaining essential skills in guest communication, check-in processes, and customer service excellence.