Open to opportunities

Mariam Bakari

@mariambakari

Message

Goal-oriented front office professional with executive assistance experience.

Kenya

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a disciplined and customer-focused front office professional with a strong background in executive assistance and administration. My experience spans various roles where I have consistently ensured seamless customer interactions and streamlined administrative processes. At Genio Active Limited, I served as an Assistant Store Manager and Personal Assistant, where I oversaw stock control and managed client queries, significantly enhancing operational efficiency.

During my tenure at the Kenya Red Cross Society, I excelled as a Personal Assistant and Front Office Assistant. I handled customer queries, organized files, and coordinated travel arrangements, which led to a remarkable 50% improvement in document retrieval time and a 40% increase in guest handling efficiency. My commitment to maintaining high levels of guest satisfaction has been a driving force throughout my career, as evidenced by my success in resolving concerns and improving service delivery.

Experience

Work history, roles, and key accomplishments

Assistant Store Manager

Genio Active Limited

Oct 2022 - Jun 2023 (8 months)

Oversaw stock control and managed client queries to ensure timely fulfillment of customer needs. Reported on buying trends and sales margins to assist in business predictions.

Stock Control Customer Service Sales Reporting Client Management Administrative Support

Personal Assistant

Kenya Red Cross Society

Jan 2021 - Jan 2023 (2 years)

Handled customer queries and directed guests, enhancing operational efficiency. Organized files, coordinated travel, and managed front office operations, significantly improving guest handling efficiency.

Customer Service Travel Coordination Problem Solving

Receptionist/Cashier

Diamond Leisure Beach and Golf Resort

Jan 2020 - Jan 2020 (0 months)

Streamlined check-in and check-out processes, improving customer turnaround time. Assisted in reservations and handled currency exchange with zero discrepancies.

Check In Processes Customer Satisfaction

Work-Study

Diamonds Leisure Beach and Golf Resort

Sep 2019 - Dec 2019 (3 months)

Managed the cyber café department, ensuring efficient service flow. Supervised interns and assisted in guest transportation bookings.

Service Management Guest Transportation Customer Service

Education

Degrees, certifications, and relevant coursework

Career Training Centre

Certificate in Hospitality, Hospitality

2019 - 2019

Completed a certificate program in Hospitality with a focus on Front Office operations, enhancing customer service skills and administrative capabilities.

Lingua Center

Certificate in Italian Language, Languages

2017 - 2017

Achieved a B1-level certificate in Italian Language, demonstrating proficiency in communication and cultural understanding.

Nginda Girls High School

Kenya Certificate of Secondary Education, General Education

2013 - 2016

Completed the Kenya Certificate of Secondary Education, acquiring foundational knowledge and skills necessary for further education and professional development.