willian santos - Analista de Suporte - ERBCOM | Himalayas
willian santosWS
Open to opportunities

willian santos

@williansantos

Proactive support manager with a focus on technological solutions.

Zimbabwe

What I'm looking for

I seek a role that allows me to leverage my support management skills while fostering a collaborative and innovative work environment.

I'm a dedicated professional with a strong background in support management and a commitment to delivering high-quality results. My journey began with a technical education in computer science, which laid the foundation for my career in IT support. Over the years, I have honed my skills in various roles, including as a Support Analyst and Support Manager, where I have consistently sought to improve processes and enhance customer satisfaction.

Currently, I am working at ERBCOM as a Support Analyst, where I leverage my knowledge of the latest technological trends to provide effective solutions. My previous experience as a Support Manager at Duobox and as a Level 2 Support Manager at Dipelnet has equipped me with the skills to lead teams and manage complex support issues efficiently. I am passionate about using technology to drive business success and am always eager to learn and grow in my field.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IS

IXC Soft

Curso, Redes

Currently undertaking a specialized course in networking. This program is designed to enhance skills in network infrastructure and management.

C1

Centro Estadual de Educação Profissional Pedro RuaRua Altemar Dutra Boaretto Neto. 1124

Técnico, Informática

Completed a technical high school program. This curriculum focused on informatics, providing foundational knowledge in computer science.

Tech stack

Software and tools used professionally

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