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WS@williansantos
Proactive support manager with a focus on technological solutions.
ZimbabweI'm a dedicated professional with a strong background in support management and a commitment to delivering high-quality results. My journey began with a technical education in computer science, which laid the foundation for my career in IT support. Over the years, I have honed my skills in various roles, including as a Support Analyst and Support Manager, where I have consistently sought to improve processes and enhance customer satisfaction.
Currently, I am working at ERBCOM as a Support Analyst, where I leverage my knowledge of the latest technological trends to provide effective solutions. My previous experience as a Support Manager at Duobox and as a Level 2 Support Manager at Dipelnet has equipped me with the skills to lead teams and manage complex support issues efficiently. I am passionate about using technology to drive business success and am always eager to learn and grow in my field.
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Work history, roles, and key accomplishments
ERBCOM
Jan 2024 - Present (1 year 10 months)
Provided technical assistance and support to users, resolving hardware and software issues efficiently. Managed and maintained IT systems, ensuring optimal performance and minimal downtime.
Duobox
Jan 2023 - Present (2 years 10 months)
Led a team of support analysts, overseeing daily operations and ensuring high-quality service delivery. Implemented new support processes and tools to enhance efficiency and customer satisfaction.
Dipelnet
Jan 2017 - Present (8 years 10 months)
Managed escalated technical issues, providing advanced troubleshooting and resolution for complex problems. Supervised a team of N1 support specialists, ensuring adherence to service level agreements.
Globoaves Agro Avícola
Jan 2014 - Present (11 years 10 months)
Performed various administrative tasks, including data entry, record keeping, and document management. Supported office operations to ensure smooth daily functioning and organizational efficiency.
Degrees, certifications, and relevant coursework
Curso, Redes
Currently undertaking a specialized course in networking. This program is designed to enhance skills in network infrastructure and management.
Técnico, Informática
Completed a technical high school program. This curriculum focused on informatics, providing foundational knowledge in computer science.
Software and tools used professionally
ZimbabweYou can contact willian and 90k+ other talented remote workers on Himalayas.
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