Kudzanai Gozho

I am an IT Technical Support Specialist with extensive experience in troubleshooting and resolving IT-related issues. My career has been marked by a commitment to excellence and a results-driven approach, ensuring that I provide top-notch support to end-users while maintaining high levels of satisfaction. I thrive in dynamic environments where I can leverage my technical skills to enhance productivity and streamline operations.

Throughout my career, I have successfully managed and supported a network of over 50 systems, achieving a 95% management satisfaction rate through effective troubleshooting and proactive security measures. My ability to implement role-based access control and monitor access logs has significantly improved data security, reducing data breach incidents by 30%. I am passionate about fostering strong relationships with users and collaborating with cross-functional teams to resolve critical issues efficiently.

With a strong foundation in network administration and customer service best practices, I have consistently delivered results, including reducing system downtime by 30% and enhancing user training programs. I am dedicated to continuous learning and improvement, always seeking opportunities to expand my knowledge and skills in the ever-evolving IT landscape.