JTJoe Tatenda
@joetatenda
Dynamic IT Support Specialist providing exceptional technical assistance.
ZimbabweWhat I'm looking for
I am a detail-oriented IT Support Specialist with extensive experience in delivering exceptional technical assistance and support to end users. My proficiency in troubleshooting hardware and software issues, along with my ability to perform systems installations and maintain network integrity, has enabled me to thrive in high-pressure environments while ensuring optimal user satisfaction.
Currently, I serve as an IT Officer at Voedsel Tobacco International, where I install, configure, and maintain computer hardware, software, and network systems. My role involves providing technical support to staff, overseeing IT assets, and training personnel on IT systems and security protocols. I am committed to generating accurate reports and ensuring that all IT-related issues are resolved efficiently.
With a BTech in Information Technology and ongoing professional development in Google Data Analytics, I continuously seek to enhance my skills and contribute to the success of my organization. I am passionate about leveraging technology to improve processes and support users effectively.
Experience
Work history, roles, and key accomplishments
IT Support Officer
Voedsel Tobacco International
Jan 2024 - Present (1 year 4 months)
Installed, configured, and maintained computer hardware, software, and network systems. Provided technical support to staff, resolving IT-related issues and overseeing IT assets. Trained staff on IT systems, security protocols, and best practices.
Data Entry Clerk
Construction Industry Pension Fund (CIPF)
Nov 2023 - Dec 2023 (1 month)
Accurately entered and updated large volumes of data into company databases and systems. Verified and validated data for consistency and accuracy, ensuring data integrity. Maintained confidentiality and assisted with general administrative duties.
IT Support Assistant
International Organisation For Migration (IOM)
Jul 2020 - Nov 2021 (1 year 4 months)
Installed and configured computer hardware, software systems, networks, and printers. Provided technical support in person and over the phone, responding to service issues and requests. Monitored and maintained computer systems, managed user accounts in Active Directory, and tested new technology.
Data Entry & Dispatch Clerk
Africa Steel
Oct 2014 - Jul 2018 (3 years 9 months)
Entered data from works orders into the system and performed reconciliation to resolve discrepancies between warehouse materials and system records. Assisted customers by creating and printing delivery notes for sales orders. Handled customer and staff questions and complaints, and updated manual delivery notes in the system.
Education
Degrees, certifications, and relevant coursework
Professional Certificate, Data Analytics
HTHarare Institute of Technology
BTech, Information Technology
HTHarare Institute of Technology
Certificate, Higher & Tertiary Education
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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