Open to opportunities

Williams Buoro

@williamsbuoro

Message

I resolve high-volume customer inquiries and build lasting customer relationships across phone, email, and chat.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or customer support role where I can resolve customer concerns, build strong relationships, contribute to retention, and work effectively in a remote, collaborative environment.

I've supported customers at Call Experts, managing 200+ inbound and outbound interactions weekly across inquiries, policy information, and account concerns.

I document interactions and follow-up activities accurately in CRM systems, collaborate with internal teams, and use active listening and empathy to deliver solution-focused support.

Previously, at AM Development Concept, I maintained a 95% customer satisfaction rating through prompt issue resolution and seamless follow-ups. At Tunji Kusa & Partners, I handled 50+ daily calls involving inquiries, complaints, and account-related issues.

My sales experience at Demlinks Technologies strengthened my customer engagement, record management, and outbound communication skills, where I exceeded sales targets. I'm comfortable working independently in remote environments using Zoom, Slack, email, CRM platforms, Google Workspace, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Call Experts

Dec 2024 - May 2026 (1 year 5 months)

Managed 200+ inbound and outbound customer interactions weekly, assisting with inquiries, policy information, and account-related concerns. Built strong customer relationships through active listening and solution-focused communication, and documented interactions in CRM systems.

Customer Service CRM Active Listening Problem Solving Time Management Remote Collaboration