Open to opportunities

William Livaudais

@williamlivaudais

Message

Bilingual customer service and data entry professional supporting call centers and public operations.

United States

Message

What I'm looking for

I’m looking for a role where I can use my bilingual customer service and data accuracy skills to support a high-volume team, handle cases in a CRM, and help customers through clear documentation and outreach.

I’m a bilingual (English/Spanish) administrative and customer service professional with experience in data entry, document processing, and call center support. I work with diverse communities and keep information accurate while supporting service-based and government operations.

In call center roles, I provide customer support for national promotional programs, maintain precise documentation for customer accounts, and use CRM systems and call-center technology to track and manage cases. I’ve also supported Florida’s COVID-19 vaccination hotline by assisting with data entry and appointment scheduling, while coaching team members to keep service standards high.

I bring government operations experience from serving as a census enumerator and a deputy poll worker, including voter check-in, ballot processing support, and proofreading English/Spanish ballots. I’m highly organized, detail-oriented, and comfortable with Microsoft Office tools, online research, and digital communication—always learning new systems quickly.

Experience

Work history, roles, and key accomplishments

Current

Deputy Poll Worker

Current

Pinellas County Supervisor of Elections

Aug 2014 - Present (11 years 10 months)

Supported election operations including voter check-in and ballot processing. Provided bilingual support for Spanish-speaking voters and proofread English and Spanish ballots to ensure accuracy.

Election Operations Voter Check In Proofreading Data Entry Customer Service Confidentiality

Customer Service Representative

Clarus PrizeLogic (Mass Markets)

Jul 2021 - Dec 2026 (5 years 5 months)

Provided customer support for national promotional programs and service inquiries, resolving issues to maintain high satisfaction. Maintained accurate data entry and used CRM/call-center tools to track cases and documentation.

Customer Support Call Center Support Data Entry Document Processing Multitasking

Team Lead – Florida Vaccination

Maximus (Mass Markets)

May 2021 - Jul 2021 (2 months)

Supervised call center agents supporting the Florida COVID-19 vaccination hotline. Supported service standards through training while assisting with data entry and appointment scheduling.

Team Leadership Call Center Operations Training Appointment Scheduling Data Entry Customer Service Bilingual Support

Vaccination Hotline Representative

Mass Markets

Jan 2021 - May 2021 (4 months)

Assisted Florida residents with vaccine scheduling and provided information for callers. Entered and verified patient data in secure systems and delivered bilingual support for English and Spanish speakers.

Scheduling Customer Service Documentation Call Handling

Enumerator

United States Census Bureau

Jan 2019 - Jan 2020 (1 year)

Conducted in-person surveys and interviews for census data collection. Entered and verified demographic information in federal systems while maintaining strict confidentiality.

Survey Administration In Person Interviews Data Verification Confidentiality Documentation Attention To Detail

Customer Service Agent

Office Gurus Call Center

Apr 2019 - Jul 2019 (3 months)

Provided customer service and account support in a fast-paced call center environment. Documented customer interactions and entered data into company systems with a focus on courteous service.

Customer Service Call Center Support Account Support Interaction Data Entry Problem Solving Professional communication Multitasking

Mail Processing Clerk

Access Mail

Mar 2018 - Mar 2019 (1 year)

Processed and sorted high volumes of incoming mail while maintaining accurate records for timely delivery. Supported warehouse operations with inventory and logistics-related tasks.

Sorting Mail Records Management Data Entry Document Processing Logistics Support Quality Control Attention To Detail

Field Debris Monitor

FEMA Disaster Response Project

Sep 2017 - Nov 2017 (2 months)

Monitored and documented debris removal operations following Hurricane Irma. Produced detailed records and reports to support federal disaster recovery program requirements.

Field Monitoring Reporting Record keeping Disaster Recovery Confidential Record Handling Attention To Detail