Open to opportunities

Glenda Acevedo

@glendaacevedo

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Accomplished professional with over 13 years in customer service.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a dedicated professional with over 13 years of experience in customer service and administrative roles. My bilingual proficiency in English and Spanish allows me to effectively communicate with diverse clientele, ensuring a seamless experience for all. I pride myself on my ability to handle high volumes of calls and manage customer inquiries with empathy and efficiency.

Throughout my career, I have consistently met and exceeded performance metrics, demonstrating my commitment to quality service. My experience spans various industries, including healthcare, finance, and community services, where I have honed my skills in customer relations, data entry, and administrative support. I am adept at navigating complex systems and maintaining compliance with industry regulations, ensuring that all interactions are handled with the utmost professionalism.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Representative

USCB America

Apr 2024 - Feb 2025 (10 months)

Handled a high volume of inbound and outbound calls, working within client IVR (CX1/Nice) and CRM (EPIC Tapestry) systems. Maintained an average 6-minute call time with a focus on first call resolution, ensuring accurate records of patient interactions and updating information.

Customer Service CRM IVR Data Entry HIPAA)Communication Skills Microsoft Office Problem Solving Attention To Detail

Gate Attendant

Delta Petroleum

Feb 2021 - Apr 2024 (3 years 2 months)

Acknowledged and greeted all residents and guests, regulating traffic and monitoring the visitor lane to ensure safe passage. Assisted residents and guests with directions and reported accidents/incidents to the Community Watch Dispatch Center.

Traffic Management Customer Service Communication Skills Safety Procedures Attention To Detail Problem Solving Public Relations Security Operations Record keeping

Customer Service Representative

ABS Financial Service

Feb 2019 - Jan 2021 (1 year 11 months)

Performed bookkeeping and payroll duties, including staff and client payrolls, bank deposits, and other client payments. Operated a telephone switchboard, screened and forwarded calls, and provided information to customers.

Bookkeeping Payroll Customer Service Invoicing Data Entry Financial Statements Administrative Support Communication Skills Microsoft Office

Receptionist

Trio Electric

Oct 2018 - Feb 2019 (4 months)

Operated a telephone switchboard, screened and forwarded calls, and provided information to customers. Transmitted information or documents to customers and performed administrative support tasks such as proofreading.

Receptionist Duties Invoicing Customer Service Administrative Support Data Entry Communication Skills Microsoft Office Proofreading Scheduling

Receptionist-Scheduler

Gulf Coast Community Center Service Association

Apr 2012 - Sep 2018 (6 years 5 months)

Welcomed visitors by greeting them in person or on the telephone, answering or referring inquiries. Maintained up-to-date records of all appointments made for clients with case workers and handled confidential material.

Receptionist Duties Scheduling Customer Service Data Entry Confidentiality Communication Skills Record keeping Administrative Support

Cashier and Transportation Ticket Agent

Autobuses Americanos

Dec 2009 - Nov 2011 (1 year 11 months)

Assisted passengers requiring special assistance to board or depart conveyance and handled busy phones for scheduling departures/arrivals. Arranged reservations and routing for passengers, computing ticket costs using schedules and rate books.