Open to opportunities

William Ifejimalu

@williamifejimalu

Message

I guide international students and clients through admissions, customer success, and business operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer success, international admissions, client relationship, or business operations role where I can guide clients, improve service delivery, build stakeholder partnerships, and support organizational growth.

I've led admissions, customer support, and business operations at MANJERO CONSULT LTD, guiding more than 40 clients annually through programme selection, applications, financial planning, and visa processes.

Across 10+ years, I've supported over 200 prospective students through international admissions and visa advisory while building trusted relationships throughout the customer journey.

My experience also includes consultative sales and client acquisition at REDOX GLOBAL LOGISTICS AND TRANSPORTATION, where I identified opportunities, prepared proposals, and recommended solutions based on client needs.

I bring a customer-focused approach to service delivery, stakeholder communication, administrative coordination, and operational record management.

Experience

Work history, roles, and key accomplishments

Current

Manager & Lead Consultant

Current

Manjero Consult Ltd

Sep 2022 - Present (3 years 11 months)

Lead business operations, overseeing admissions, customer support, and administrative functions. Guide 40+ clients annually through programme selection, application preparation, financial planning, and visa processes.

Business Operations Admissions Customer Support Administrative Management Strategic Partnerships Client Advisory Documentation Stakeholder Communication

Admission Counsellor

Mack IV Consult

Mar 2020 - Sep 2022 (2 years 6 months)

Guided prospective students through admissions and application processes, providing responsive support from enquiry to enrolment. Managed approximately 20 customer enquiries weekly and advised clients on programme selection.

Admissions Customer Service Relationship Management Client Advisory Application Support

Business Development Executive

Redox Global Logistics and Transportation

May 2019 - Jan 2020 (8 months)

Identified new business opportunities and generated qualified leads to support client acquisition and revenue growth. Conducted consultative sales engagements and managed client relationships through proactive follow-up.

Business Development Lead Generation Consultative Sales Client Relationship Management Proposal Preparation Coordination

Administrative & Client Relationship Officer

Swisstech Industries Limited

Sep 2018 - Jan 2019 (4 months)

Coordinated administrative operations, including expense reporting, budget tracking, and office records management. Served as liaison between clients and internal teams to ensure seamless service delivery.

Administrative Management Expense Reporting Budget Management Records Management OX ERP Client Liaison

Retail Associate

iChase Outsourcing Limited

Aug 2015 - Nov 2017 (2 years 3 months)

Delivered responsive customer service while supporting daily retail operations and sales activities. Trained new cashiers on operational procedures, customer service standards, and sales techniques.

Customer Service Retail Operations Sales Training

Administrative Assistant (NYSC Intern)

Benue State University

Sep 2014 - Jul 2015 (10 months)

Provided administrative and logistical support for meetings, examinations, seminars, and other departmental activities. Coordinated documentation, records, and communication to support efficient administrative operations.

Administrative Support Documentation Records Management Coordination