Open to opportunities

Glythel User

@glytheluser

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I’m a Customer Success Specialist focused on retention, onboarding, and CRM-driven customer growth.

Nigeria

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What I'm looking for

I want to drive customer outcomes through onboarding and retention, using CRM systems to resolve issues fast. I’m looking for a role that values empathetic service, strong stakeholder communication, and long-term loyalty.

I’m a Customer Success and Student Support professional with over 10 years of experience across customer service, insurance operations, business development, training coordination, and client relationship management. I build strong relationships and stay focused on improving customer satisfaction and resolving complex issues.

I’m experienced in customer onboarding, retention strategies, CRM systems management, stakeholder communication, and complaint resolution. I support people through their professional and educational journeys while delivering exceptional customer experiences that align with organizational goals.

In leadership and coordination roles, I supervised customer service operations, trained and mentored staff on customer engagement, and maintained accurate operational documentation and customer records. I’ve also coordinated recruitment, admissions, credential verification, and even supported students with visa and travel arrangements—always as a trusted liaison between stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service Representative

Current

Insurance Supermarket

Nov 2025 - Present (8 months)

Respond to customer enquiries via phone, email, and digital channels while resolving complaints and maintaining high service standards. Maintain accurate CRM records and collaborate with internal teams to ensure prompt issue resolution.

Customer Service Complaint Resolution Customer Retention CRM Management Issue Resolution Phone Support Email Support Digital Communication

Sales & Business Development Specialist

Mercy Faith Insurance Brokers

Jan 2020 - Sep 2025 (5 years 8 months)

Generated and converted leads through referrals, networking, and direct marketing while building long-term client relationships. Assisted customers with selecting insurance products, handled enquiries, and negotiated and closed sales opportunities.

Lead Generation Referrals Networking Direct Marketing Relationship Management Negotiation Sales Closing Customer Retention

Customer Service / Operations Manager

Central Insurance Company Limited

Jan 2014 - Jan 2020 (6 years)

Supervised customer service operations and daily administrative activities, resolving customer complaints and service issues professionally. Trained and mentored staff and maintained customer records, reports, and operational documentation to improve satisfaction.

Customer Service Operations Complaint Resolution Mentor Record keeping Reporting Stakeholder Communication Administrative Coordination

Training Coordinator

Vigeo Training Centre

Jan 2010 - Jan 2014 (4 years)

Coordinated student recruitment, admissions, and credential verification, including administering entrance examinations and candidate assessments. Managed student documentation and supported students with visa applications, travel arrangements, and progress monitoring.

Student Recruitment Admissions Management Candidate Assessments Travel Arrangements Student Progress Tracking