Benjamin Ayinbuomwan

At Admiralty University of Nigeria, I manage the full lifecycle for 1,000+ active users, from onboarding and engagement to retention and issue resolution. I built an early-warning health-score framework that reduced escalations by approximately 30% and launched programs that increased participation by approximately 40%.

I lead and mentor 15–20 cross-functional staff across support, advisory, and administrative functions, while coordinating multiple projects and improving customer-facing escalation workflows. My KPI reporting and case-documentation systems support executive planning and resource allocation.

Previously, I improved operational efficiency by approximately 25% as an Operations Manager and reduced client complaints by approximately 20% in logistics and transport operations. Across more than 20 years of operations leadership, I’ve managed client relationships, renewals, service delivery, procurement, and process improvement.

I’m bringing this measurable retention and customer-lifecycle experience to a Customer Success Manager role in SaaS or EdTech, especially in remote and distributed environments.