Ashleyn Longmire

I am a results-driven Customer Success Manager with over 7 years of experience dedicated to enhancing customer satisfaction and loyalty. My expertise lies in developing strategic customer relationships, onboarding new clients, and driving product adoption to maximize customer value. Throughout my career, I have proven my ability to reduce churn rates, increase customer retention, and achieve high customer satisfaction scores through personalized support and proactive engagement.

In my current role at Alight, I monitor customer health metrics and proactively address issues to minimize churn. I collaborate with sales, product, and support teams to ensure that customer needs align with our offerings. My previous experience as a Customer Success Specialist at Vacasa and as a Customer Success Analyst at Wayfair has equipped me with the skills to analyze customer data, identify trends, and provide actionable recommendations that drive customer success. I am passionate about advocating for customer needs and continuously improving service delivery.