Will Burnett
@willburnett
I coordinate high-volume public-service operations, process changes, documentation, and cross-team workflows.
United StatesWhat I'm looking for
At the State of Tennessee, I manage 250–300 active SNAP/TANF cases, balancing applications, renewals, documentation, deadlines, and follow-up in a regulated public-service environment. I translate changing policy requirements into accurate daily workflows and maintained service continuity through a major 2023 eligibility-system implementation and statewide backlog.
I'm also an independent historical researcher at Hidden Hickory Research, owning projects from research questions through analysis, documentation, client communication, and written findings. Across remote operations, customer service, and sales coordination, I turn complex information into clear guidance, identify workflow barriers, and support consistent processes.
Experience
Work history, roles, and key accomplishments
Eligibility Counselor (SNAP/TANF)
State of Tennessee
Jun 2017 - Present (9 years 3 months)
Manage 250-300 active cases, adapt to policy changes, and support a major system implementation while maintaining accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
University of Tennessee
Master of Arts, History
Master of Arts in History with an emphasis on Public History, focusing on research, analysis, project-based work, interpretation, and communication of complex information to public audiences.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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