Paul Rodriguez

Lead a team of 11 Eligibility Advisors supporting approximately 62,000 annual case actions across Medicaid, SNAP, TANF, and MEPD programs. Increased Online Utilization from 40% to 85% and maintained a 95.24% employee retention rate.

Supervised and developed 15 Eligibility Advisors responsible for approximately 450,000 annual case actions across Medicaid, SNAP, TANF, and MEPD programs. Increased Online Utilization from 60% to 85% and reduced pending workload rates by 11.5%.

Served as team lead and mentor for new staff, providing training, coaching, and operational guidance. Resolved complex eligibility cases, client complaints, fraud referrals, and benefit issuance concerns.

Managed complex eligibility determinations involving SNAP, TANF, Medicaid, CHIP, and MEPD programs while resolving escalated client concerns and ensuring regulatory compliance.

Processed eligibility changes for SNAP, Medicaid, and TANF programs while developing expertise in TIERS, eligibility determination, and case management.

Supervised mailroom and clerical operations while ensuring quality and productivity standards. Cross-trained employees and implemented process improvements to increase operational efficiency.

Bachelor of Science in Exercise and Sports Science from Texas State University.