MD Jahangir
@mdjahangir
Customer service professional using analytics, problem-solving, and fast learning.
IndiaWhat I'm looking for
I’m a customer service professional focused on delivering positive customer experiences through strong communication and fast learning. I have 1.5 years as a Senior Customer Executive in INCORPIS IT SERVICES in the UK sales process, and 9 months as a Customer Services Associate at Teleperformers in the US Amazon process.
I handle voice and non-voice inbound/outbound support, manage complaints, and drive first call resolution (FCR) with empathy and active listening. I combine customer relationship management with sales conversion and upselling techniques, supported by Microsoft Office (Excel and Word), along with leadership and mentoring to improve outcomes.
Experience
Work history, roles, and key accomplishments
Senior Customer Executive
Incorpis IT Services
Worked as a Senior Customer Executive handling the UK sales process, including customer support and resolution activities.
Customer Services Associate
Teleperformers
Worked as a Customer Services Associate supporting the US Amazon process with customer service, complaint handling, and resolution.
Education
Degrees, certifications, and relevant coursework
Indian School Certificate (ISC)
ISC Class 12, Higher Secondary Education
Completed ISC Class 12 in 2023.
Indian Certificate of Secondary Education (ICSE)
ICSE Class 10, Secondary Education
Completed ICSE Class 10 in 2021.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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