Pratik Singh

As a dedicated Customer Support Specialist with over 1.5 years of experience, I have honed my skills in delivering exceptional service to international clients. My journey began at O2, where I provided friendly and professional support to UK-based mobile and broadband users. I excelled in resolving technical issues and converting inbound support calls into sales, achieving consistently high customer satisfaction scores through empathy and solution-oriented service.

Currently, I am working as a Debt Recovery Specialist with American First Finance, where I specialize in resolving overdue accounts and negotiating payment solutions. My ability to handle objections and de-escalate high-pressure situations has allowed me to regularly exceed recovery targets while maintaining brand trust. I am passionate about turning service interactions into positive experiences and am always looking for ways to improve customer satisfaction.