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@courtneybrown1
Experienced Executive Assistant and Operations Coordinator with proven efficiency.
As an Executive Assistant and Operations Coordinator with over 5 years of experience, I have honed my skills in supporting senior leadership within both healthcare and corporate environments. My expertise lies in managing complex calendars, budgets, and confidential documentation with precision and discretion. I take pride in my ability to increase operational efficiency by up to 30% through process improvements and proactive problem-solving.
In my current role at Reston Serenity Smiles, I manage executive and clinical team calendars, reducing conflicts by 40% and enhancing leadership focus time. My coordination of departmental meetings and vendor logistics has improved scheduling efficiency by 25%. I also maintain SOPs and internal documentation, which has significantly reduced audit preparation time and supported regulatory readiness.
Previously, at Starbucks, I led onboarding initiatives and developed training materials that standardized workflows and enhanced team performance. My commitment to operational clarity and efficiency has consistently driven results, making me a valuable asset to any organization.
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Work history, roles, and key accomplishments
Reston Serenity Smiles
Sep 2024 - Present (1 year 2 months)
Managed executive and clinical team calendars, reducing conflicts by 40% and improving leadership focus time. Coordinated departmental meetings, vendor logistics, and executive travel, increasing scheduling efficiency by 25%. Maintained SOPs and internal documentation, reducing audit prep time by 25%, and tracked department expenses, achieving 15% cost savings.
Starbucks
Mar 2019 - Present (6 years 8 months)
Managed inter-store scheduling across multiple high-traffic locations, reducing shift coverage gaps by 20%. Led onboarding initiatives and developed training materials, standardizing workflows and enhancing team performance. Streamlined documentation and internal communications, improving operational clarity and speed by 30%, and monitored inventory and labor budgets.
Avis/Budget Car Rentals
Jun 2018 - Present (7 years 5 months)
Prepared executive briefings and supported senior managers with reports, improving data accuracy by 15%. Maintained front-office workflows and internal communications, optimizing guest service and team collaboration.
Degrees, certifications, and relevant coursework
Bachelor of Science, Biology
Grade: Summa Cum Laude
Graduated with Summa Cum Laude honors. Relevant coursework included Data Analytics, Statistical Methods, and Computer Science Applications.
Software and tools used professionally
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