Open to opportunities

Taniah Holcomb

@taniahholcomb1

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Experienced patient care and medical administrative professional.

United States

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What I'm looking for

I am looking for a healthcare role that leverages clinical care and administrative skills, offers collaborative team culture, clear processes, and opportunities to improve patient outcomes and professional growth.

I am a dedicated healthcare professional with extensive experience in patient care, medical administration, and remote member services. I have worked across hospitals, clinics, and remote support roles where I managed patient vitals, assisted with ICU and emergency care, and coordinated scheduling and billing processes.

I bring strong knowledge of medical terminology, insurance billing, EMR systems (MiChart), phlebotomy, and BLS certification. My background includes roles as a Patient Care Assistant, Patient Service Associate, medical receptionist, and remote analyst/medical phone representative where I improved patient outcomes, maintained accurate records, and supported cross-functional clinical teams.

I am a reliable communicator and team player who coaches new staff, supports operational workflows, and delivers excellent customer service. I seek roles where I can apply clinical skills and administrative expertise to streamline patient care and support healthcare teams.

Experience

Work history, roles, and key accomplishments

Current

Analyst I

Current

Concentrix

Apr 2025 - Present (5 months)

Respond to member inquiries about benefits and claims, assign providers, and coordinate resources for prescriptions, housing, and financial assistance to resolve client issues promptly.

Customer Service Benefits Administration Provider Assignment Remote Support CRM

Medical Phone Representative

Performant Corporation

Oct 2023 - Apr 2024 (6 months)

Relayed claim and insurance information to staff and validated insurance premium status for commercial medical plans to ensure accurate billing and coverage.

Insurance Verification Medical Billing Data Validation Phone Support

Patient Care Assistant

Henry Ford Hospital

Aug 2018 - Oct 2022 (4 years 2 months)

Monitored patient progress in ICU, Emergency and Stroke Center, contributed to staff education and helped develop policies and procedures to improve patient care.

Vital Signs Patient Education Policy Development Phlebotomy

Patient Care Assistant

Harper Hospital

Dec 2020 - Dec 2021 (1 year)

Administered scheduled medications to 20+ patients, assisted with mobility and personal care, and performed vitals, sample collection, and basic meal/room upkeep.

Vital Signs Phlebotomy Patient Hygiene

Patient Service Associate

Livonia Health Center

Feb 2018 - Aug 2018 (6 months)

Managed scheduling and paging for 80–120 patients across specialties, reconciled patient accounts and end-of-day reports, and compiled MiChart in-basket data to improve outcomes.

Scheduling Data Compilation Medical Reception Payment Processing

Medical Receptionist

Huron Valley Pediatrics

Feb 2017 - Dec 2017 (10 months)

Prepared exam rooms, collected BMI vitals, updated immunizations and ICD-10 coding in EMR, and screened 35–60 patients for immunizations and physicals daily.

Medical Reception EMR ICD 10 Coding VFC Vaccine Handling

Senior Customer Service Rep

Verizon Wireless

Jun 2006 - Aug 2012 (6 years 2 months)

Led a customer service team as Team Captain, coached new hires, and drove performance to exceed call center metrics and service targets.

Team Leadership Coaching Call Center Operations Customer Support Performance Management Time Management

Education

Degrees, certifications, and relevant coursework

Oakland Community College

Healthcare / Continuing Education

2021 -

Attending coursework at Oakland Community College beginning in 2021 to pursue continuing education and professional development in healthcare-related fields.