WESLEY KIHIU
@wesleykihiu
I support customers across phone, email, chat, and digital channels, resolving concerns with patience and follow-through.
KenyaWhat I'm looking for
At Crystal Media Production, I support customers through phone, email, chat, and other online channels, answering questions and helping resolve service-related concerns.
I listen carefully to customer needs, handle complaints professionally, and follow up to ensure issues are genuinely resolved. I also keep customer records organized, manage multiple requests, and escalate issues when needed.
I work closely with colleagues and on-site trainers to create a positive customer experience before, during, and after services.
I'm looking to bring my communication, empathy, problem-solving, and digital skills to a customer-focused remote team while continuing to grow as a Customer Support Specialist.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Crystal Media Production
Jan 2024 - Present (2 years 8 months)
Responds to customer inquiries via phone, email, chat, and other channels, ensuring clear and helpful communication. Handles complaints patiently, follows up on resolutions, and collaborates with team members to support customer needs.
Education
Degrees, certifications, and relevant coursework
Crystal Media Production
Certificate, Computer and Graphic Design
2024 -
Completed training in computer applications, Microsoft Office, digital skills, graphic design, and computer-based software.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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