Open to opportunities

Nancy Njuguna

@nancynjuguna

Message

I resolve customer inquiries across email, chat, and phone with empathy and efficiency.

Kenya

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across email, chat, and phone, work independently in a remote environment, learn new tools, and deliver timely, empathetic service.

I've supported customers at HUDUMA CENTER and KRA, resolving account, billing, service, and administrative inquiries through email, chat, phone, and in-person service.

I document interactions accurately, manage multiple conversations, escalate complex cases with detailed notes, and help keep daily operations organized. I'm comfortable working independently in remote environments, learning new support tools quickly, and delivering timely, customer-centered service.

Experience

Work history, roles, and key accomplishments

Customer Support Representative / Administrative Assistant

Huduma Center

Nov 2024 - Jan 2026 (1 year 2 months)

Responded to customer inquiries via email, phone, and chat, resolving issues related to accounts, billing, and service requests. Escalated complex cases, maintained accurate records, and managed multiple conversations while meeting response time targets.