Paul Mwangi

I am a dedicated Customer Support Specialist with four years of experience at Teleperformance, delivering top-tier customer service in fast-paced environments and consistently meeting departmental KPIs.

I excel at managing high volumes of customer cases, troubleshooting technical issues, and escalating complex matters while maintaining accurate CRM records and adhering to company policies and data protection standards.

I collaborate closely with teammates, train new staff in best practices, and use strong communication, critical thinking, and time-management skills to ensure customer satisfaction and continuous improvement.