At Call Centre House (CCH) – EE UK Network, I ran outbound campaigns for business solutions spanning connectivity, broadband and enterprise technology packages. I researched accounts, qualified prospects through needs analysis, and managed the pipeline in CRM.
At Rent Debt Automated Collections (RDAC) – TechnoBrain BPO, I conducted outbound calls to US accounts and converted resistant contacts into committed, resolved outcomes while meeting campaign targets.
At American Telephone & Telegraph (AT&T), I sold wireless plans and broadband bundles to US customers. I was recognised as a top performer and stepped into a team lead capacity, coaching peers on cold calling, objection handling and closing.
My experience also includes consultative travel sales at ASAP Tickets and cross-selling banking products at KCB Bank Kenya. I use Salesforce, HubSpot and Zoho to maintain CRM and pipeline records, and have worked across telecom, banking and travel campaigns.
