Open to opportunities

Vincencia Kerubo

@vincenciakerubo

Office administration and front-office professional delivering confidential customer support, smooth operations, and people-centered coordination.

Kenya

Message

What I'm looking for

I’m looking for hybrid/remote opportunities where I can own front-office customer support and office administration, manage inquiries and records with confidentiality, coordinate schedules/events, and help run smooth daily operations—especially within Christ-centered, community-focused teams.

I’m a dedicated office administration and front-office professional with over 3 years of experience in front-line customer service, administrative coordination, stakeholder engagement, and operational support in dynamic, people-centered environments.

I excel as a primary point of contact for clients, staff, and partners—managing inquiries, complaints, and records with integrity and discretion. In my current role, I oversee daily office operations, maintain reception logs and visitor records, and coordinate repairs/maintenance with vendors to uphold health, safety, and hygiene standards.

I also strengthen internal workflows by managing digital and physical filing systems, updating records/databases, and supporting the development of office procedures and checklists. I contribute directly to HR coordination through onboarding/orientation support, attendance tracking, and roster preparation, while also mentoring colleagues to maintain confidentiality and promote positive, inclusive environments.

Beyond operations, I bring an events-and-logistics mindset—coordinating meetings, trainings, and events through calendar management and room/equipment preparation, with liaison for basic IT device support. I’m passionate about contributing to Christ-centered organizations that empower vulnerable communities through holistic support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Poa Internet

May 2025 - Present (11 months)

Served as the first point of contact for clients and partners, managing calls, emails, chats, and in-person inquiries with integrity and confidentiality. Led reception operations, digital/physical records management, HR onboarding support, meeting coordination, procurement assistance, and basic IT support for office devices.

Records Management Microsoft Excel IT Support Complaint Handling

Sales Representative

Poa Internet

Jun 2024 - May 2025 (11 months)

Acted as a primary point of contact for prospective and existing clients, resolving inquiries and directing requests to appropriate departments. Managed visitor logs and client records, supported HR coordination, coordinated calendars and logistics for meetings/events, and assisted with finance/procurement liaison and basic office/IT support.

HR Coordination Procurement And Invoice Liaison Office And Device Support

English Literature Teacher

Nyansiongo DOK Junior Secondary School

Jan 2023 - Jun 2024 (1 year 5 months)

Served as the front-line contact for learners, parents, and staff, handling real-time inquiries and coordinating responses with discretion and integrity. Managed daily operational readiness, classroom safety/hygiene checklists, records filing (attendance and performance), events/assemblies logistics, and procurement/resource tracking support.

Learner Support Classroom Operations And Safety Records And Attendance Management Procurement And Asset Tracking Administrative Coordination Discipline And Feedback Support

Teacher Trainee

St. Elizabeth High School

May 2021 - Jul 2021 (2 months)

Facilitated classroom sessions while acting as an initial point of contact for students, handling queries and providing feedback in organized, safe learning spaces. Maintained logs and records to support administrative workflows and assisted with event logistics and preparations.

Teaching Practice Support Administrative Support Event Logistics Safety Minded Supervision Team Coordination