Open to opportunities

Simamkele Tan

@simamkeletan

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Customer Experience Specialist with a passion for tech support.

South Africa

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What I'm looking for

I am looking for a role in a supportive environment that values customer experience and offers opportunities for growth in IT support.

I am a customer focused and tech savvy professional with over two years of experience in customer service across various sectors, including e-commerce, retail, and aviation. Currently, I am completing the Google IT Support Certificate, which is helping me build a solid foundation in troubleshooting, systems support, and technical problem-solving. I have been recognized for my ability to resolve customer issues quickly and empathetically, maintaining quality standards while managing complex systems under pressure.

Throughout my career, I have consistently demonstrated my commitment to customer satisfaction. At Teleperformance SA, I resolved 90-115 queries daily related to card limits, fraud, and transfers, achieving 100% SLA compliance. My experience at Webhelp SA as a Customer Advisor allowed me to maintain a 97% customer satisfaction score while resolving refund and delivery issues. I am eager to bring my customer experience expertise and entry-level tech skills into a dynamic support environment where I can continue to grow and contribute.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance SA

Jan 2024 - Aug 2024 (7 months)

Resolved 90-115 queries daily related to card limits, fraud, and transfers. Flagged high-risk accounts and supported prevention workflows. Collaborated cross-department to hit 100% SLA compliance.

Conflict Resolution CRM Tools Call Center Operations Multichannel Support

Customer Advisor

Webhelp SA

Feb 2023 - Oct 2023 (8 months)

Resolved refund and delivery issues, maintaining a 97% CSAT. Reduced in-store delays significantly through live collaboration. Streamlined call experience by proposing small adjustments to agent workflows.

Active Listening Empathy Customer Service Workflow Optimization

Customer Advisor

Capita SA

Sep 2021 - Nov 2022 (1 year 2 months)

Handled booking changes and travel disruptions with empathy. Contributed to faster refund resolutions through internal workflow suggestions. Held a consistent 97% QA score.

Customer Service Empathy Quality Assurance Problem Solving

Founder & Owner

Bay Delights

Jan 2018 - Jul 2019 (1 year 6 months)

Started and ran a student confectionary business. Managed sales, wages, inventory, and team roles. Developed early entrepreneurial and leadership skills.

entrepreneurship Sales Management Inventory Management Team Leadership Business Operations

Education

Degrees, certifications, and relevant coursework

Google

Certificate, IT Support

Currently completing the Google IT Support Certificate, building a solid foundation in troubleshooting, systems support, and technical problem-solving.