Open to opportunities

Wendy Muthoni

@wendymuthoni

Message

Ambitious Project Manager and Customer Care Executive focused on client satisfaction.

Kenya

Message

What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for professional growth.

I am a dedicated Project Manager and Customer Care Executive with a strong commitment to enhancing client satisfaction and driving company growth. My experience in managing complex customer inquiries and providing exceptional support has allowed me to cultivate strong client relationships and consistently exceed service goals.

In my current role at Nakama Tech Limited, I handle over 120 customer calls daily, achieving a 5-star customer satisfaction rating. My proactive approach and ability to memorize product details have contributed to my recognition as the Best Employee. Previously, I excelled at iSON Xperiences Limited, where I managed technical support and trained new hires, further honing my communication and organizational skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Executive

Current

Nakama Tech Limited

Apr 2024 - Present (1 year 2 months)

Managed complex customer inquiries, handling over 120+ calls daily and exceeding quota by 40%. Provided prompt customer support with a professional attitude, memorizing over 10 company products and services. Achieved a 5-star customer satisfaction rating and recognized as Best Employee.

Customer Support Communication Skills CRM Multitasking Microsoft Office Suite Data Analysis Customer Satisfaction Team Collaboration

Customer Care Executive

iSON Xperiences Limited

Nov 2022 - Mar 2024 (1 year 4 months)

Provided technical and account support, managing 100 daily calls with high satisfaction ratings. Updated customer interactions in CRM and trained 15 new hires on company policies. Recognized as a top performer in May 2023.