Wendy MuthoniWM
Open to opportunities

Wendy Muthoni

@wendymuthoni

Ambitious Project Manager and Customer Care Executive focused on client satisfaction.

Kenya

What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for professional growth.

I am a dedicated Project Manager and Customer Care Executive with a strong commitment to enhancing client satisfaction and driving company growth. My experience in managing complex customer inquiries and providing exceptional support has allowed me to cultivate strong client relationships and consistently exceed service goals.

In my current role at Nakama Tech Limited, I handle over 120 customer calls daily, achieving a 5-star customer satisfaction rating. My proactive approach and ability to memorize product details have contributed to my recognition as the Best Employee. Previously, I excelled at iSON Xperiences Limited, where I managed technical support and trained new hires, further honing my communication and organizational skills.

Experience

Work history, roles, and key accomplishments

NL
Current

Customer Care Executive

Nakama Tech Limited

Apr 2024 - Present (1 year 2 months)

Managed complex customer inquiries, handling over 120+ calls daily and exceeding quota by 40%. Provided prompt customer support with a professional attitude, memorizing over 10 company products and services. Achieved a 5-star customer satisfaction rating and recognized as Best Employee.

Education

Degrees, certifications, and relevant coursework

Moi University logoMU

Moi University

Bachelor of Science, Project Planning and Management

2016 - 2020

Grade: Second Class Upper Division

Studied Project Planning and Management, focusing on the principles and practices necessary for effective project execution and management.

Tech stack

Software and tools used professionally

Interested in hiring Wendy?

You can contact Wendy and 90k+ other talented remote workers on Himalayas.

Message Wendy

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Wendy Muthoni - Customer Care Executive - Nakama Tech Limited | Himalayas