Open to opportunities

Margaret Kariuki

@margaretkariuki

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Motivated project management graduate with strong analytical skills.

Kenya

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What I'm looking for

I am looking for a role that fosters professional growth, encourages innovation, and allows me to leverage my analytical skills in a collaborative environment.

I am a highly motivated and self-driven graduate with a Bachelor of Science in Project Management. My academic background has equipped me with excellent analytical, numerical, and problem-solving skills, which I have effectively applied during my work experience. I am a fast learner and critical thinker, eager to contribute to innovative projects that drive professional growth and enhance business objectives.

Throughout my career, I have gained valuable experience in data analysis, project monitoring, and customer service. My role as an Attaché at the State Department of Housing and Urban Development involved data analysis and project documentation, while my experience as a Call Center Agent at CCI Kenya honed my communication and problem-solving skills. Currently, I serve as a Customer Experience Executive at Shop And Deliver Limited, where I manage customer interactions and ensure data accuracy in CRM systems.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

CCI Kenya

Mar 2023 - Present (2 years 3 months)

Managed a team of call center agents, ensuring attendance, productivity, and adherence to company policies while providing updates to management.

Team Management Communication Leadership Time Management

Current

Customer Experience Executive

Current

Shop And Deliver Limited

Apr 2024 - Present (1 year 2 months)

Engaged with customers to enhance brand perception, provided exceptional service, and maintained accurate records in CRM systems.

Customer Engagement CRM Management Communication Problem Solving Cross Selling

Call Center Agent

CCI Kenya

May 2022 - Mar 2023 (10 months)

Provided customer service by discussing products and services over the phone, resolving complaints, and meeting production goals while maintaining the company's reputation.

Customer Service Communication Problem Solving Time Management

Data Analyst Intern

State Department of Housing and Urban Development

Jun 2021 - Aug 2021 (2 months)

Assisted in data analysis for projects, including data entry and classification. Involved in monitoring and evaluation of projects and documentation, ensuring systematic filing of information.

Data Analysis Data Entry Documentation

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Project Management

2018 - 2022

Graduated with a Bachelor of Science in Project Management, acquiring excellent analytical, numerical, and problem-solving skills. Developed strong computer and software skills to support business objectives and engaged in a curriculum that emphasized innovation and professional growth.

Gitugi Girls

Kenya Certificate of Secondary Education

2014 - 2017

Completed the Kenya Certificate of Secondary Education, focusing on foundational knowledge and skills necessary for further education and personal development.