Open to opportunities

Rexton Maina

@rextonmaina

Message

Driven customer experience and project operations professional with 4+ years.

Kenya

Message

What I'm looking for

I am looking for a role in a remote-first organization that values impact-driven work, where I can utilize my project coordination and customer success skills to foster growth and enhance client engagement.

I am a dedicated customer experience and project operations professional with over four years of experience in healthcare technology, research coordination, and data systems management. My journey has been marked by significant achievements, including overseeing the onboarding of more than 200 healthcare facilities and maintaining a remarkable 92% program activation rate. I thrive in dynamic environments, where I have successfully improved digital service adoption by streamlining the use of POS, CRM, and loyalty programs, while managing cross-functional operations in both remote and hybrid settings.

Throughout my career, I have led data quality initiatives in court systems and field research projects, enhancing compliance and reporting accuracy. My expertise in managing remote teams and utilizing digital collaboration tools has allowed me to foster effective communication and performance monitoring across distributed operations. I am now looking to leverage my skills in a project coordination or customer success role within a remote-first organization, where I can continue to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Manager

Current

Maisha Meds

Jan 2023 - Present (2 years 6 months)

Led regional expansion efforts, onboarding over 160 new healthcare facilities across four Kenyan regions, which enhanced access to digital health tools and boosted program coverage. Coordinated the implementation of after-sales support strategies, increasing client program adherence and improving long-term engagement.

Project Management Customer Onboarding Workflow Optimization Customer Retention CRM Systems Performance Tracking Team Supervision Virtual Collaboration Contract Management

Senior Associate, Kenya Operations

Maisha Meds

Jan 2022 - Present (3 years 6 months)

Increased digital onboarding capacity by integrating over 70 new healthcare facilities into the CRM system, improving platform adoption and enabling timely support delivery. Boosted patient interactions on the loyalty program by 38% through structured support visits, SMS reminders, and ongoing engagement with facility staff.

CRM Systems Team Supervision Performance Tracking Data Analysis Workflow Optimization Customer Onboarding Loyalty Programs Compliance Monitoring

POS Associate

Maisha Meds

Jun 2021 - Present (4 years 1 month)

Digitized over 11,000 inventory items across 40+ pharmacies into the Maisha Meds system, ensuring 98% accuracy during the initial rollout phase. Provided virtual support to pharmacies using WhatsApp and Google Meet, ensuring timely troubleshooting and 100% system onboarding within the first month.

Inventory Management Onboarding Customer Onboarding Remote Support Workflow Optimization Data Collection Customer Retention

Independent Monitor

Evidence Action

Mar 2021 - Present (4 years 4 months)

Collected deworming data from over 50 schools and 20 community sites using ODK, achieving a 98% data submission accuracy rate within project timelines. Coordinated data collection logistics and remote progress reporting through daily phone check-ins and digital dashboards with the central program team.

Data Collection Report Writing Remote Support Data Analysis Compliance Monitoring Performance Tracking Virtual Collaboration

Data Entry Clerk

Judiciary – Cooperative Tribunal

Mar 2020 - Present (5 years 4 months)

Performed data entry tasks on a casual basis, ensuring accurate and timely input of information into court systems. Supported the maintenance of data quality initiatives within the tribunal.

Data Collection Data Entry Case Registration Data Analysis Report Writing Compliance Monitoring Workflow Optimization Remote Support

Intern – Research and Post-Harvest Trials

Flora Life Limited

May 2018 - Present (7 years 2 months)

Conducted research and post-harvest trials, contributing to the understanding of crop propagation and quality inspection processes. Assisted in data collection and analysis for various research projects.

Crop Propagation Data Collection Data Analysis Report Writing Workflow Optimization Performance Tracking Compliance Monitoring

Intern – Floriculture & Packing

Two Lakes Packing Services – Oserian

May 2018 - Present (7 years 2 months)

Gained practical experience in floriculture and packing operations, contributing to the efficient handling and preparation of floral products. Assisted with quality control measures to ensure product standards were met.