Brendah Akumu

I am a customer-focused professional with over 5 years of experience leading cross-functional initiatives and optimizing client journeys. My career has been dedicated to driving business growth through strategic planning and execution. I excel in project coordination, team leadership, and data-driven process improvement, adeptly translating technical concepts into actionable outcomes.

In my most recent role as Customer Success & Experience Lead at Echo Mobile Limited, I successfully planned, launched, and managed customer onboarding programs that significantly improved activation rates and overall satisfaction. I led a cross-functional team to implement enhancements that resulted in increased retention and upsell opportunities. My ability to monitor key metrics such as NPS and CSAT has guided continuous improvement efforts, ensuring alignment between client goals and internal deliverables.

Throughout my career, I have mentored junior team members and facilitated performance reviews, fostering a culture of growth and collaboration. I am now seeking to leverage my capabilities in a project management role, where I can lead high-impact projects and deliver substantial business value.