Open to opportunities

Sylvia Wanjala

@sylviawanjala

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Customer-focused project management professional skilled in stakeholder engagement.

Kenya

Message

What I'm looking for

I seek a growth-oriented role in a dynamic organization where I can apply customer service, project coordination, and community engagement skills while continuing to learn and contribute to impactful initiatives.

I am a dedicated, self-motivated professional with strong communication and project management skills, focused on delivering excellent customer experiences and community outcomes.

In customer-facing roles I have handled inquiries, processed orders using Zoho CRM, and resolved issues with a reported 98% success rate, consistently improving satisfaction metrics.

My community and project work includes monitoring and evaluating group projects, conducting capacity-building workshops, mobilizing resources, and compiling progress reports using Microsoft Excel.

I bring teamwork, empathy, and a customer-centric mindset, combined with technical proficiency in Microsoft Office, CRM systems, and financial accounting, and I seek growth-oriented roles in dynamic organizations that value innovation and commitment.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Executive

Current

Ison Xperiences Limited

Oct 2024 - Present (1 year 1 month)

Handle customer inquiries, process payments and orders via Zoho CRM, and resolve issues with a 98% success rate, improving overall customer satisfaction metrics.

Customer Service Zoho CRM Payments Processing Communication Problem Solving CRM

Call Centre Agent

New Paleah Wholesalers Limited

Jan 2024 - Apr 2024 (3 months)

Managed inbound and outbound calls achieving a 95% customer satisfaction rating, conducted telemarketing to generate leads, and documented customer feedback for insights.

Telemarketing Outbound Calling Customer Satisfaction Lead Generation Feedback Active Listening Problem Solving CRM

Project Monitoring Officer

Nairobi City County

Jan 2023 - Mar 2023 (2 months)

Monitored and evaluated community group projects, conducted capacity-building workshops, compiled weekly progress reports, and linked groups to resources to support implementation.

Monitoring & Evaluation Community Engagement Report Writing Microsoft Excel Resource Mobilization Monitoring

Education

Degrees, certifications, and relevant coursework

Kabete National Polytechnic

Diploma in Project Management, Project Management

Completed a Diploma in Project Management with coursework focused on project planning, monitoring and evaluation, and resource mobilization, graduating in December 2023.