Wendy May Gerona

Coordinated and processed up to 100 ticket purchases daily based on brokers' requests, ensuring prompt and precise service. Transferred 50–100 event tickets daily directly to customers, ensuring timely and accurate delivery.

Scheduled an average of 60 medical appointments per week from high-volume inbound inquiries while maintaining optimal clinic flow. Coordinated end-to-end travel logistics for patients, arranging transportation to and from clinic locations and improving appointment attendance rates.

Managed comprehensive data entry for The Golfroom Everywhere website, maintaining accurate documentation across all transactions. Maintained precise purchase records across large datasets, ensuring cross-source data integrity.

Coordinated and processed up to 100 ticket purchases daily based on brokers' requests, ensuring prompt and precise service. Transferred 50–100 event tickets daily directly to customers, maintaining a 95–100% CSAT score.

Monitored customer satisfaction levels across all bank products and services. Collaborated on problem-solving initiatives to address and resolve operational concerns.

Greeted customers and assessed their needs to recommend suitable vehicles. Presented and demonstrated vehicle features, performance, and pricing to prospective buyers.

Provided technical troubleshooting and guidance regarding internet usage and connectivity.

Handled inbound calls and emails from Amazon customers on returns, refunds, and product inquiries. Guided customers through return and refund steps and followed through until each case was resolved.

Supported the Gallagher Bassett Workers' Compensation account, performing health insurance verification. Assisted clients with information requests and complaint resolution.

Managed client communication for the Verizon account, serving as the point of contact for large-scale internet connection orders and delivery updates. Coordinated with Account Managers and internal teams to keep tasks on schedule and ensure timely, accurate product delivery.

Performed diagnostic imaging examinations, positioning patients accurately and operating radiographic equipment in line with safety and quality standards. Explained procedures to patients, verified patient identity and exam orders, and kept patients comfortable and informed throughout each study.

Managed customer queries via email and coordinated with florists for Teleflora delivery fulfillment.

Graduate of Bachelor of Science in Radiologic Technology.

Completed a Certificate in Teaching.