WENDY GABRIELA CARIAS AZURDIA

I’m a dynamic Analyst with a proven track record at HCL Technologies in InfoSec, where I improved process efficiency and client relationships through clear communication, visualizations, and reports. I built comprehensive documentation outlining standard operating procedures and established a training program that accelerated onboarding for new hires. I also owned monthly pre-billing review and data quality analysis to verify complete accuracy of invoices and support month-end closing procedures.

Earlier, as a Retention Specialist at Telus International, I analyzed customer behavior and data to identify trends and develop customer retention strategies that reduced churn rates. I’m organized, dependable, and committed to evidence-based decision making, statistical analysis, and data visualization to deliver actionable insights and continuous process improvements.