Jhonatan Tellez

As a dedicated and results-driven professional with over 8 years of experience in workforce management, I have developed a strong background in team supervision, process optimization, and data-driven decision making. My journey began as a Customer Service Representative, where I honed my interpersonal skills and understanding of client needs. I quickly progressed through various roles, including Real Time Analyst and Scheduling Analyst, where I refined my ability to monitor and improve operational efficiency.

In my role as a Resource Planning Analyst, I focused on creating accurate projections and ensuring cost-effective resource allocation. I later transitioned into supervisory roles, where I successfully led teams in reporting, BI, and scheduling. My most recent position as a WFM Analyst has allowed me to further develop my expertise in shrinkage coding, training management, and interval efficiency.

I am passionate about leveraging my technical skills and experience to drive operational excellence and support organizational growth. My ability to adapt to new tools and my commitment to continuous improvement make me a valuable asset to any team focused on achieving exceptional results.